Thanks.
These mechanisms are part of what is called the “proactive compliance enforcement”. This is the accessibility commissioner proactively going out and ensuring, verifying, compliance with regulatory requirements. Then there's also a remedies process available to individuals. Individuals who have experienced harm as a result of the contravention of regulated standards would be able to file a complaint with the accessibility commissioner, and then the commissioner would potentially launch an investigation. If the complaint is substantiated, then the commissioner has a wide variety of remedies available that he or she could order. They include compensation for pain and suffering, amounts for lost wages, and additional amounts if a practice was the result of a wilful or reckless practice. There are some maximum amounts set out in the legislation for pain and suffering compensation and for wilful and reckless practice, but there are also provisions to ensure that these amounts change over time to account for inflation. There is this proactive side and there is the reactive side to help remedy individual situations of harm.