It's certainly better than.... If that's going to be the system, then we want to make sure that the complaint lands where it needs to land. I think the real issue is that when you have an overly complex system, it's best to remedy that system, as opposed to creating band-aid solutions.
As we discussed earlier, we already have various incredibly complex tribunal processes that persons with disabilities really struggle through. There is a lack of legal representation and a lack of legal aid that covers a lot of these areas like human rights, for example. It's really difficult for us to say that this is a solution.
We also might think about, from an accessibility perspective and an access to justice perspective, what it means if someone can make a complaint to a body, and it's up to that body, up to a bureaucratic decision, where that complaint goes. I think we would have some very serious concerns around the lack of control and the disempowerment that this mechanism plays on the complainant.
Again,if we had a system in which we had assurances of legal support, for example, I think my answer might be a little bit different—probably not—but there are no supports in place here.