Thank you for that question, Mr. Chairman.
I will begin, and then I'll turn to my colleague Mary Crescenzi to provide some additional information.
I think it's important from a context perspective to understand what we're talking about here in terms of pure numbers. Mr. Groen gave some examples of numbers that we've received over the last several weeks, but, grosso modo, during the past year we've processed hundreds of thousands of claims.
Currently in our inventory we have approximately 10,000 cases that would be identified under that umbrella of fraud. Of those 10,000 cases, about 2,000 would be what we would call “urgent” in terms of clients in dire need who have contacted us. Those cases will be resolved in the next two weeks, given the additional resources we've put in place over the last number of weeks and the triage we've been doing in those cases.
I would also say that it's important to recognize that fraudsters are very bold people. They actually contact us pretending to be clients, because they do have information pertaining to those clients. It's not always as simplistic as a one-phone-call resolution. Because we have to balance not revictimizing those clients and at the same time verify their information, they're not always resolved in one day, although most are. As I indicated, those 2,000 I referenced in terms of urgent need will be resolved in the next two weeks. Beyond that, we are also triaging additional cases, some of which will be fraudulent as well, and we continue to work through those identity pieces to resolve the situation.
I'll ask Mary Crescenzi to provide any additional information.