Yes, it's a very challenging and very sensitive area. We've seen it through our audit, and we've seen it through the eyes of some of the experts we have hired as advisers. We've seen a number of high-profile cases, of course, in the newspapers and the media.
In our view, this all starts with a high-level consultation with persons with disabilities. We then drop down to training, so we test the training, look at the programs and so on, and then when we get to the actual physical move. There need to be certain machines helping aides to do this. You have to have the right person who's properly trained for that machine, and have the machine in place to be able to offer the service the person needs.
Hopefully, it happens. We know it doesn't happen all the time—it's unfortunate—and then we get into cases such as those you are describing.