Minister, as I mentioned, I'd like to propose a way of reducing the delays encountered at offices abroad. However, in order to reduce waiting times, we would need to have some statistics on these offices.
On looking into this situation, we discovered that some people had withdrawn their applications because they had grown discouraged over the waiting time, and that a number of other offices seemed to be handling a growing number of applications.
I don't expect you to tell me how you propose to resolve this problem. However, perhaps you could report back to us on the number of applications currently awaiting a final decision, on the number of visas issued and on the overall number of applications either accepted, rejected or withdrawn. Perhaps you could also tell us how long it takes to conduct a security inquiry.
In some of the cases in which we have intervened, the department has been able to issue travel documents very quickly, as well as complete the paperwork required in order to issue visas. However, there seems to be a lingering misconception that security inquiries take a very long time. Could you give us some statistics on this matter?
Earlier, my colleague Johanne Deschamps mentioned problems relating to our embassies in Africa. I don't quite understand what is happening in our Abidjan bureau. Many of the problems being brought to our attention have to do with the Abidjan bureau. The waiting times are incredibly long. Communications with this office are difficult. In my opinion, it also has the poorest record in terms of service. Can you shed any light on the problems at this embassy?
We also have some concerns about residents of the Middle East. Certain countries such as Libya and Syria are locked in age-old conflicts. Libyans who want to apply for permanent residence in Canada must go to the Syrian embassy to file their application.
Surely you see the problem here. I'd like to hear from departmental officials some suggestions and explanations as to how services were chosen. These officials could also let us know exactly how many departmental employees work in each bureau. This information would help the committee get a better grasp of the issue and enable it to focus on solutions.