From what I understand from the testimony, there are many points of first contact, and the ministry has committed the special task force to help deal with some interim problems. The way in which the members of that task force need to see what they're doing is this.
We have people who have a fundamental right that is being threatened. How are we going to collect enough information to make the case in their particular circumstance, so that they can have this right recognized? This means accepting as evidence things that are commonsensical pieces of evidence, such as someone saying they have been living here for 49 years, that they've been an electoral officer in Osoyoos, B.C., for 60 years. Help them put this together.
The current process seems to be that a low-level administrator tells them they aren't a citizen, they have a devastating experience, and their life starts falling apart. They are the ones left looking for the sorts of records that previous witnesses have been talking about. They're left with trying to do things no regular Canadian knows how to do. This needs to be fundamentally shifted.
You're talking about an administrator making a decision that's going to greatly impact somebody's life. You therefore start from the principles of fundamental justice. You start off giving them notice, a hearing, and representation. Give them all of these things we afford to people charged with criminal offences or to people faced with evictions. In these other contexts, we recognize that when people's rights are threatened, they get something called due process. That's what we're calling for here.