Thank you, Chair.
I can elaborate a bit further on some of the other things we're doing.
We've noted that we did publish a service declaration this spring. We also published the first set of service standards on exemptions for labour market opinions, on family class sponsorships, new permanent resident cards, and grants and contributions. So those are in place now, and we're monitoring those and will be reporting on those shortly.
We've also put in place e-mail feedback forms in each of the missions and on our website. We have redone the website. We did receive feedback from clients indicating that it was difficult to find correct information on the website, so we have redone it and updated it, and we'll continue to do that on an ongoing basis.
We also continue, in some of our specialized business lines, to seek very direct feedback from the people we are working with.
So we've basically broadened the scope of how we interact and bring information in from clients. I mentioned the broader survey we'll be doing later on this year.
On GCMS, Chair, as has been noted, the capability of the system does allow us to identify common addresses, the common use of consultants, say in mailing addresses; there is the issue of ghost consultants, which is a big issue around the world. That can be triggered when we see the use of a common mailing address. When that starts to appear a lot, you know people are using a consultant, whether that's declared or not. So the new system does have a lot of that kind of capacity, and it's really improving our fraud detection and prevention.
As has been noted, in some countries around the world, relationships of convenience, marriages of convenience, as they're called, false documentation--all those kinds of things are kind of endemic to what goes on in some of those countries. The information system is very helpful in making that much more readily obvious.
