Thank you, Mr. Chair.
To the folks in Sydney, you probably don't realize this, but some of your strongest allies are actually staffers of MPs, because as soon as the news broke about the lay-offs, I got an earful from my staff about how this was going to be extremely problematic, that it was going to make things much worse, because as it is, our staff are getting an earful when they hear back from constituents who say, “What do you mean, 'eight months'? What do you mean, 'a year'? This is unacceptable”.
I just want to share with you the following example, though it isn't a specific case but a pretty standard and formulaic example. A constituent sends in their information to the Sydney CIC office in, say, November. They get a response in January saying there are two pieces of information missing. They supply that information, and by February there's been no feedback on the application's status. Then they send a letter in March to ask for an update on the status.
That's what it looks like for them, but can you describe for us what the series of delays looks like from the perspective of the workers? What happens once you receive that initial application? What would the delays look like?