I don't think it would be good for me to speculate about improvements, other than to say that the processes, which the minister has put in place through ministerial instructions to enable us to manage our inventories and backlogs, have started us down a road where we can see that in coming years—the trends are now clear—we will be able to rid ourselves of very large, unproductive, non-client-friendly, expensive-to-maintain, not policy-agile inventories.
Evidence of meeting #13 for Citizenship and Immigration in the 41st Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was programs.
A recording is available from Parliament.