To answer your question, Mr. Chair, I would comment as follows. In the initial presentation we talked about the substantial growth we've had over a number of years. This year will be no different in terms of the volume. The percentage of cases that we see and are refused hasn't changed very much. It's fairly constant, but obviously, the number of real cases, because the volumes have gone up significantly—about a half million more cases this year over last year—represents more clients that don't have their applications approved. They will generate more transactions or more contacts.
The criteria have remained constant. We look at, in different categories, different criteria. Certainly, in the temporary entry or visitor category, we're looking to make sure that people meet our security and health requirements before entering Canada, what we would refer to as admissibility and criminality screenings. We also look at factors such as—