I appreciate that there are differences, but there's a fundamental piece, which is the issue around trust of the industry itself. All around this table, every committee member, expressed very clearly that they did not feel that the industry could be trusted to be self-regulated anymore. That's why it was a unanimous recommendation for it to be government regulated and for it not to be regulated by the industry. In any event, you've decided not to proceed with that, and that's as clear as day.
I am troubled by this. Out of that study, the ICCRC, at the time when we studied this issue, had 3,600 members. At the end of December 2016, there were 1,710 complaints, almost one complaint for every two members. I would just flag that in terms of the significance of the issues before us. When you hear the stories of the people who've been cheated by these bad actors in the system and the lack of remedy for them, it's breathtaking. That's not even all of the people who actually went forward with the complaints.
I'm going to park that for a minute.
Now, you say in this new act that anybody who's not licensed would not then be able to provide immigration-related advice to individuals. My question to you is, what about the NGOs and the resettlement agencies? Are they covered by this act as well?