The number of hearings has increased about 20-fold. Under the previous regulatory regime, we faced a lot of challenges moving from the complaints process to the disciplinary process, largely because of the volume and inadequate investigations such that there were only about a handful of contested hearings, and over the course of seven years from 2011 to 2017 there was only a single revocation of a member's licence.
Since John and I joined the ICCRC, we've already moved in the last 12 months to obtain six revocations of members' licences, and that's increasing exponentially.
Obviously, the goal of the regulatory body is not to just revoke all the members. The idea is to address those members who have been causing significant harm to the public and whose actions need to be addressed.