Thank you, Madam Chair.
Maybe I'll take this opportunity to reiterate that our processes are in place regardless of whether the STCA is there or not. At Roxham Road, in an effort to deal with volumes, initially we were processing in two parts. We did an initial assessment upon arrival, and then we adjourned the claim for a later date to be finalized in an eligibility interview at the urban processing centre.
As a result of that, what we've seen with the volumes...and we're doing that because it takes four to six hours to do a claim in person. We've seen that eligibility backlog increase due to this two-step process where it's now taking up to 18 months for somebody to get that eligibility interview and to get their documentation.
To address that, we've done a couple of things. One, we've introduced, as I alluded to, what we call our one-step process, where low-risk people and people with full documentation are fully assessed upon arrival. They're allowed to leave. They're given the documentation they require so that they have rights to employment and they have rights to social and medical care. They have to complete their paperwork on our online portal within 45 days. The effect of that is to reduce the growth of the eligibility backlog.
The other innovation we put in place is the use of this digital portal. I've said it takes up to 18 months. That's a worst-case scenario. If individuals provide their information via our online portal, which is more user-friendly, more reliable, and more accurate, they can get an interview within 90 days. That would then close their eligibility claim and they'd move forward in the system.