Citizenship and Immigration Committee on Nov. 6th, 2025

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

How long do you sit before you abandon a claim?

[Manon Brassard]

I can't abandon the claim when it's not the claimant's fault that the file is incomplete.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

You would never abandon a claim—

[Manon Brassard]

The board won't abandon a claim if there's no FESS—

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

—on an incomplete application.

[Manon Brassard]

—if...because the claimant has done their part. We're waiting.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

Are the claims that are incomplete all pending CBSA security, or are they incomplete for other reasons, as well?

[Manon Brassard]

They could be incomplete for other reasons.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

How many are incomplete for other reasons?

[Manon Brassard]

The basis is the claim form is not complete but they have a delay, so part of the—

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

For ones that are not CBSA security-related, how many are incomplete right now in the backlog?

[Manon Brassard]

I have the reasons, but I don't have the exact numbers. I can—

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

Okay, in that case, would you table that with committee?

[Manon Brassard]

Sure.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

In that situation, where it's not CBSA related, how long would you sit on an application before abandoning it?

[Manon Brassard]

We will let the claimants know that they're late. We give them a delay and we will activate—

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

How many have you cancelled and how many applications have you abandoned for incomplete claims in the last year?

[Manon Brassard]

Last year, in total, it was 11,000.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

Is there a time period or a set standard for that at all?

[Roula Eatrides]

It's around probably six months.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

Is there no set service standard?

[Manon Brassard]

I'd like to, if I may—

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

There is something else I wanted to clarify.

In your testimony to my colleague, you talked about how if a claimant with a claim appeared at a Canadian point of entry, they would be ineligible. Is that correct?

[Manon Brassard]

I'm not sure I understand the beginning of your sentence.

[Michelle Rempel, Conservative, Calgary Nose Hill, AB]

What I took from your testimony was that if somebody had left the country with an eligible claim, they would be ineligible—you said if they presented themselves—