We will then look at what type of claims they're making. If there are complex legal and factual issues, there will be a hearing. If there are problems in the sense that the documentary evidence is not very well established or is contradictory, or if there are questions about someone's ability to avail themselves of certain protection mechanisms in their country, the case will be referred to a hearing. That's also the case when the claimant lacks proper identification or has no documents to back up their claim beyond the standard general information documents.
So we need a complete file. We do triage. Based on their experience, the member looking at the file may think that something is still missing, and the file can be screened to the regular process, namely the hearing. That's what members do 50% to 60% of the time: They screen to a hearing. A smaller number of files will remain, and when the member is satisfied, they can proceed.