One of the key elements is trying to focus on the patient, the client, the person. I would say what we've done with the immediate set of transformations is base our work on that and make the work accessible and transparent. The pharmacare program is one that we have designed in partnership with the provincial government, which mirrors the types of therapeutics that are available to all people in B.C. The other part of that is that we also still own our program and we are able to adjust that program to our specific needs and interests. I would say that's one aspect.
With dental and pharmacy, what we've done is work with providers. One of the things we've been able to do is get the almost universal buy-in of the providers for this. We have also moved from a very slow and cumbersome paper process to electronic processing. We follow 100% of the fee guide, and it's one that, as I said, is done in partnership with and fully endorsed by the dental association of B.C. Those kinds of relationships are also important.
Simple or smaller things, like eyeglasses, and transforming them so that there are no longer waits or predeterminations enables quicker access to things that are really needed.
I would say that's been our approach. It has taken time and it requires us to have a continued partnership with the national program, because there are some areas that continue to need resolution, and there are new things like devices, which were mentioned earlier, as well as things like new drugs and biologics, which are new and very expensive. We need to look at ongoing and future solutions if we're going to have a sustainable approach to this.