I'll make a few comments, and then I'll ask Colleen to add to that.
One thing that has been really important is to adopt a different approach to designing the system. We've learned through our process that what has worked well for us is when we pick a provider that will then partner with us to design the program. Rather than putting out specifications and program design and having people bid on delivering it, we've had a much more partnered approach to our work with providers. This has yielded a much different product, one that's based on mutual respect and respect for our communities, as well as a desire to provide that service in a culturally safe way.
The other part is that we've worked with our partners to look at the administrative costs. We start with a certain amount, and we adjust it based on our experience. Rather than going hard and cold on the business side, up front, we've worked with businesses to achieve our objectives. We are doing that and using technology, and we look forward to doing a similar approach with medical transportation, which is one of the biggest challenges.