I guess the adjusters and the agents in your industry would be on the front line of dealing with someone who has been a victim of car theft. You're probably, if not the first, then the second person they contact after the police, or somewhere in that order. I'm wondering if you can comment a bit on the feedback you might get from people who have been victims, when they see the type of sentence or the lack of sentence an individual receives, and whether that gives a sense of revictimizing them at all. Do you get any of that type of feedback?
On December 4th, 2007. See this statement in context.