It's from what I see every day. As I said earlier, I manage the team of probation officers and the custody unit. Every day, I spend time with the young people in the custody unit, I see them change over time and I see the impact of the programs on them. I am directly involved in the unit's programs, in the young people's schedule, in the clinical activities they are offered, and in the structure, from when they are first incarcerated until they complete their supervision in the community.
So that is how the reality of that success is expressed for me: I see the tangible changes in a young person who had problems and whom we get to a place where they can live autonomously...