We carefully crafted our communications in consultation with the counselling service. We started from a position that we start with in all areas of jury service. We say to citizens this is the last type of conscription available to the state. You didn't choose to be a juror. You were randomly selected from the electoral role. There are some opportunities for you to apply to be excused if you need to be excused. If you are eligible, and you're not disqualified from jury service, then you're obligated to at least show up with your summons.
We go through an orientation that sets out what they can expect. Then we say to them a reaction, call it stress or whatever—I'm not a psychologist—is a normal response to an abnormal situation. Then finally we say to them we won't know if you phone this 1-300 number. We are almost flippant about it. That's probably the wrong word. I don't know if people do. I get a bill from the counselling service that says this is how many hours we did. I don't know who phoned, from what trials. It's only for the purposes of this session that I got the stats. All I can tell you is it was 17 people. Some were from Melbourne and some were from regional Victoria. There are 13 regions. I don't know which of those 13 regions. I think the stigma can be minimized by that sense that it is absolutely confidential, and it is absolutely up to you whether you pick up the phone.