Yes.
One of the questions we see is the presence of relatives as interpreters at a bank. When older adults want to open a joint account and they serve as interpreters at the bank, it is problematic. Obviously, they should not be in that room.
We see that also with seniors who want to change their address or information about their accounts. When they call Service Canada, there is no interpreter. Oftentimes the relative, who might be an abuser, serves as interpreter.
An easy first step would be to have more interpreters for Service Canada and at banks to ensure that whenever someone is given authorities, whether it's through a power of attorney or because they become a joint account holder, the relative who will be the beneficiary of this instrument will not be in the room and that the older adult is informed of the risks associated with granting that authority.