Certainly, having a centralized system for redress is the most efficient way. It would also contribute to the highest level of satisfaction.
The unfortunate nature of the criminal justice system, as I know from having toiled in it for over 20 years now, is that a just result usually involves everyone in the process being unhappy with the result. When you ask a criminal lawyer how they know it was a just result, the answer is, because no one was happy with it.
Certainly, having a centralized system for processing these complaints....
I find that generally speaking, sometimes these are structural issues that there is just no way around, and people will be dissatisfied with the result no matter what. However, if you try to provide them with the information about how the system worked in their situation and how it should work ideally, I find that at the end of the day maybe they're not satisfied with the outcome but they certainly understand it.
If I might, I would follow up on something Ms. Reid said before. There is a bill before Parliament to roll back mandatory minimum sentencing. Mandatory minimum sentencing is the single biggest cause of the overrepresentation of marginalized and indigenous communities in jails. The devastating effects of incarcerating these individuals aren't just on those individuals; they're also on the families and children of those individuals. This committee should take up the bill at its earliest opportunity and pass it as quickly as possible.
The Canadian Bar Association has passed a resolution calling on Parliament to roll back mandatory minimum sentences.