Very rapidly, you have to differentiate generalist palliative care provision from specialist palliative care provision. We have just changed the law so that specialist palliative care and palliative care are core parts of NHS provisions. One person not getting the care they need is one too many, I would have to say. Really, the difference is between access to specialists and those who get general care.
When the generalist can't cope, the person should be referred to specialist palliative care. Specialist palliative care cannot look after everybody who's dying, but everybody who is facing the end of their life needs good care. Those skills are then transferable to other aspects of medical care for people with distress, for whatever reason, including those bereaved because they've lost somebody suddenly, or whatever. Those are transferable skills, and they must have standards that they're measured against.