It's a very pertinent question. I just spent Sunday with all of the army command teams from the reserve communities across the country, helping to do just that, to reach out to help them understand what is available to their members and families, particularly to their families. I was quick to point out that one dimension that's very important with reserves, particularly young reserves, is the parents, and making sure the parents have access to good information.
That's where our family information line is a key connector. We have family resource centres that serve our reserve communities admirably—places like London, places like Calgary, places like Vancouver, where we do not have a military base but we have a family resource centre that's serving reservists in their communities. We have reserve outreach, which occurs from every MFRC across the country.
We also have recently launched, at a level above my level and Gerry's, morale and welfare services, deeply committed to connecting with reserves. We've started with Montreal, Toronto, and Vancouver. Since January we've reached more than 2,000 reservists in their communities, in their armouries, at their units. We've brought the services to the units and the command teams so they can get information, and in the case of the family, bring that back to their families. We had family information line representatives there. We had SISIP representatives there who could talk about financial education. We had Bank of Montreal there for Canadian community defence banking. We had a host of supports that could help the reserves better understand what services are available to them. Because they are part time and they have limited time available to become informed, we decided to concentrate that and reach out to the community.
It has received excellent feedback. We have had measurable changes in the use of services through that outreach. For me it's nothing but inspiring and encouraging to know that we are starting to get the word out. We need to continue this outreach in order to get to Calgary, to get to London, to get to the satellite offices of the London MFRC in Windsor and Hamilton, where we know reserves will only have one point of contact, because there is no other necessarily military presence other than the recruiting centre.
So we are working very actively to serve reservists, as we serve regular. The difference comes from the conditions of service. The ombudsman, as I mentioned in my opening remarks, highlights three. Two of those deeply affect reserves and three of them affect the regular force community. The factor that's less prevalent for reserves is mobility. Deployment and absence are very much real factors for their families. The risk that I referred to is very much a factor for their families, and we are doing everything we can to get the word to them.
The other factor that makes it an extra challenge for me in my role in family services is connecting with the families. The reserve population is more fluctuating, with people entering and leaving with more rapidity than the regular force. It's sometimes hard to keep up with where they are and how I can get in touch with their family.
Does that help, sir?