Thank you.
This is more of a statement than anything. I guess I've always been troubled since, with the military base in my riding, we have dozens of individuals who have had Phoenix pay system issues that haven't been resolved, in some cases for up to several years. These affect pensions, income tax paid and collected, and whatever else. They've called and called and called to get those issues resolved within the military, within the Phoenix pay system. Yet, when the MP's office calls, generally we have those resolved within four to six weeks.
I don't understand why, when the employees themselves call, the department doesn't take it as seriously. We've actually been told by the department that unless an MP office phones, they don't pay any attention to them, which is really sad.
Mr. Lick, you indicated that you have backlogs, and Robyn provided us the timelines. Are those backlogs related to the time between complaint and resolution? Which has taken longer? Is it the investigation? Why is there a backlog? Is there a backlog in getting ministerial support or chain of command support to deal with a complaint, or is the backlog within your particular office with staffing or funding? What does that all look like?