There are a few things. Number one, General Eyre and I have both written to our assistant deputy ministers, three-star officers, etc., to remind them of obligations and importance. We've talked about mandatory training. We've also started raising this regularly during meetings. We talk performance with our staff and ask about their plan to improve things.
There are two things I would say here. Some of the challenges come because of the volume in certain groups, but we have also learned there is no standard approach throughout the department on how the request gets treated once it leaves the corporate secretary.
The request comes in. The corporate secretary assigns it out to multiple places. In addition to the tools the minister mentioned, we're looking to standardize the process there so we can use the best of the best and have digitization. If we don't see progress, that will be factored into discussions on an ongoing basis, but the first ask is to talk to me about the plan for a group. We also have the corporate secretary and friends working on a broader digitization-automation-paperless process.