One of the things we try to do with technology from a homeowner basis to maximize the savings potential is to educate. If you're going to put in a new device, whether it's a heat pump or a smart thermostat, if that person doesn't know how to use it, you're not going to maximize the savings. We spend a lot of time educating homeowners in our communities about what we're installing. I think that's led to our savings success.
Evidence of meeting #122 for Natural Resources in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was businesses.
A recording is available from Parliament.