I was saying that there are not enough health care professionals who are bilingual, and therefore able to provide services in French. I also note that we do not necessarily use existing resources to their full potential. For example, it is impossible to know who the health professionals are and where they are located. I think the first step should be to use available resources to the greatest extent possible, by identifying the areas where they are available and providing active services, which would allow people to know that someone is there and is able to serve them in French.
Furthermore, I think we should be thinking about ways of raising awareness within the community. According to a study that was done on this, Francophones who request services in French but do not receive them tend not to request them again. And, because services are only offered in English, they decide to just leave the NWT as quickly as possible. They prefer that to having to make another request for services in French. That is what has been observed.
We need to raise awareness among the French-speaking population, but that means making their request for services in French every single time. As we said, these are educated people who are bilingual to a certain extent. They think they are capable of receiving these services and understanding what is said. However, when they go in to talk about health matters, they may be nervous and upset and that can affect them. Under the circumstances, people may not necessarily understand everything they're told.