Every complainant has rights. So we have to respond to each complaint individually. A file is opened for each complainant because, at the end of the process, every individual has the right to recourse if they are dissatisfied with the outcome of our investigation. That does not mean 437 investigations are carried out, but we have to deal with the files individually because of the complainants' rights.
On May 9th, 2013. See this statement in context.