Thank you for the question.
We compared the number of complaints we received about Air Canada last year to the number of complaints received in the previous year. So there were three times more complaints. This year, in 2016-17, there were 101 more complaints.
The complaints do often come from francophones, that's a well known fact.
As to the nature of the complaints, they are the ones that were discussed in the past. They concern in-flight service or service before flights. It's a combination; there are factual complaints, etc. We could provide more details if needed, but they are the same classic complaints that are made year after year.