The situation changes from year to year, obviously. So there are different departments. In any event, the table clearly shows that the situation at Air Canada has remained problematic over the years. You talked about the number of complaints, but the fact is that Air Canada is still on that list. We also want to show you that our recommendations are not leading to any changes. Indeed, the same types of complaints return. In the history of the Office of the Commissioner, Air Canada has always been one of the top five on this list on which we record complaints. It is on the list again this year with a large number of complaints.
On June 8th, 2017. See this statement in context.