With pleasure. I will ask my colleague from the Human Resources Branch to add to my comments, if necessary.
One of our major concerns for a number of years has been to make sure that we have measures, policies and practices in place for our officers, in order to ensure that service is always offered and is available at all times. That obligation has no exceptions.
We must therefore make sure that we have an internal action plan that responds, not only to the commissioner's observations, but also to our own internal observations, in two aspects. First, we must always be in a position of having the staff we need to provide service to the public. Then, internally, we have to make sure that we uphold the rights of our employees everywhere in the country, in Quebec or elsewhere, in all regions, that we have guiding service principles, and that they are able to provide bilingual service to Canadians at all times.
Our action plan has several themes. I will ask my colleague Ms. Youdale to take over and talk about them.