Certainly, Mr. Chair. That's an excellent question.
In my 29 years—and this is all I've done, as I started as an officer on the front lines and have been with the organization ever since—I've never seen the type of escalation of border measures that we have in the last 12 months. In order to be successful in responding to both the pandemic and the government directions, we established within the CBSA a few task forces. I'm responsible for the CBSA's COVID border task force, which has been implementing the measures right from the get-go. One of the immediate measures in establishing that task force, which is a subgroup of experts, was bringing in some dedicated translation services so that as we needed to develop bulletins, procedures and work with our regions, we had the ability in our own in-house translation services as things came into effect—and oftentimes decisions were made and orders in council signed late in the day that required implementation one minute after midnight—to have the products ready to go.
From a communications perspective, we've also established an internal task force and a strategic policy task force. The three task forces work together. Our strategic policy task force encompasses our communications directorate. Again, we ensured that we had dedicated translation services so that as we started our information campaigns, including on our social media and web pages, we were able to do so in both official languages. Certainly we did that successfully.
Maybe I'll pass it over to my colleague, but I would thank the chair for the recognition of our men and women on the front lines and the work they've been doing and what we've asked of them. It has not been an easy task, and I appreciate the recognition.