Thank you, Ms. Kingsley. I'm hoping there will be lots of training.
I'm going to pick up where my colleague Jacques Gourde left off. We rarely agree about anything, but I share his frustration and exasperation. Our offices are bursting with immigration files from people living in despair and uncertainty. These are people who want to settle in Montreal, in Quebec, and whose files remain unanswered for 24 or even 36 months with no reply. These are people who have started businesses, SMEs, who are not getting a reply. They are desperate. They are having to pay for a second medical examination because the deadlines have been exceeded by so much that their initial examinations are no longer valid and they have to redo them. That costs them hundreds or even thousands of dollars.
Can you promise that this disastrous situation will be improved and that you are planning to introduce measures to process files within time periods that make sense?