There are about 60 federal institutions in Canada, and I would go on a needs basis, really. If we had a lot of complaints from Millhaven, I might have to go down there for a couple of weeks to see if I could clear some of them up. Sometimes you wouldn't get a complaint from an institution, but you would manage to get there...well, I can't say “once a month” or whatever. You'd have to go to see the person, or one of the investigators would go.
When I first took over the office, we had a staff of five people. I pretty well did everything. I would be contacted by the warden's secretary, who kept a list of the inmates who wanted to talk to me. I would arrange my office business. I would arrange the flight out there. I'd rent a car and drive to the institution. I'd meet with the warden, meet with the inmate. I did that for years. It was a kind of one-man show.
When I left the office, I think we had 25 people in place, and with more investigators to go into the prisons, I spent less time there and more time in the office in Ottawa.