I don't remember what instruments or tools we had before we had this human resources management plan. I obviously agree that one has to be strategic in managing people. People are critical, as you said in your preamble. We have always treated them as a prized resource. This brings the strategic element to ensure we're addressing things like succession planning and so on. This is a good plan, and we're working it.
On April 8th, 2008. See this statement in context.