CRA, as you know, is very heavily dependent on technology. Over the last number of years we've implemented a number of tools for businesses and citizens. For example, they can file their taxes electronically. We continue to see an increasing number of returns filed electronically each year. This year, we've also introduced mechanisms through which corporations and individuals can make payments.
An integral part of our services strategy is to continue to improve the services, both the applications themselves and the information that is made available for taxpayers' information, for example, on any changes. We continue to update our websites as well, and those are refreshed. For example, as soon as the budget was issued, our website was updated. So it's very much an integral part of our services strategy.
We continue to get feedback. We have online surveys. We're also using some of the newer mechanisms, the social media. We use tools like webcasts and what we call “webinars” whereby we can have 1,000 people across the country participating online and having interactions with our tax practitioners. So we continue to expand the electronic services we offer, and we generally get extremely good feedback from our clients on them.
In the case of the technical amendments in question here, we have also recently updated that electronic database so the legislative policy directorate will have an enhanced tool to ensure we're able to prioritize, do some reporting and provide some reports to our colleagues at finance, which will help with the implementation of the recommendations that the Auditor General made.