I understand your question and I'm in the process of answering your question.
In paragraphs 7.71, 7.72, and 7.73, we talk about the fact that National Defence did in fact undertake some investigations. Some of those complaints were brought forward to them. They had to undertake some investigations into those, but they didn't do them appropriately. If those investigations into the complaints had been done appropriately, it could have perhaps prevented or fixed these types of problems earlier rather than when they were fixed. I think it was a case of just not having the right practices for dealing with the complaints in place.