They did not manage to speak to an agent.
Forgive the abrupt change of subject, but I'm moving on to a different report, the one on e-commerce taxes.
I don't remember who said it earlier — perhaps it was Mr. Le Goff —, but it appears that the Canada Revenue Agency does not have all the necessary legislative means to collect taxes. At least, that's what I thought I heard. Moreover, when it does have those means, it doesn't or can't do all the work needed to collect those taxes. What do you mean by that?