Thank you, Mr. Chair.
There are lots of reports and questions. We won't have time to cover all of them today, but I understand that we'll have the opportunity to see and question the authors of these reports at a later date.
My first question is about call centres and is for you, Mr. Ricard, or maybe for you, Mr. Goulet. I believe that one of you is responsible for this report.
This report is dated 16 January 2019, so at the end of the audit period, but it wasn't submitted until this month, so until May. The planning of the call centre modernization project started 5 years ago, in 2013-2014. Did I understand correctly?