One of the issues we're working on right now is a quality assurance process, for that exact reason you've identified—so that we can have systematic forms available so that it's not confusing to the applicants when they're submitting their information and we have consistency across this system.
Our quality assurance process is built on ensuring that we not only develop the forms, but that we have them available digitally and make sure we aren't creating duplication in the system. Those pieces are going in parallel to the other projects and initiatives we have in place as well, to address that issue you've identified—the frustration clients experience with the system not being consistent and coherent.