Thank you very much, Mr. Chair.
I hope that our last meeting will be public, because it is on this occasion that we will honour you. I would like to thank you and Mr. Christopherson, as vice-chair. It has been a pleasure working with both of you. I learned a lot from Mr. Christopherson.
You have led our committee with great skill.
Clearly, I'm going to necessarily disagree with Mr. Christopherson. I don't think we are trying to hide anything as a government. In this instance, I will speak as a member of the government party.
I think the questions of the estimates and the credits, we will discuss it a little later on, but it's not trying to hide anything, it's trying to manage. We will get back to it.
With regard to the issue before us, in order to solve important problems, people wanted to ensure that a certain part of the public, who were not prepared for online services, would still adopt this approach, by eliminating the telephone option. I am not only talking about the government, but also about society as a whole, whether it is banks or store services. We forgot that many people still need the telephone. I find that outrageous.
In terms of this idea that you could ship everybody to services online suddenly and that you would shut down your call centres, and you don't need people to call you because it's online, not everybody goes online. This mentality or this philosophy, or whatever you want to call it, which has, unfortunately, infected all of our society because it's at all levels, private and public, is.... What we see now is that government has an even bigger responsibility of ensuring that citizens are able to reach it, but we tried too quickly to put everything online without preparing the population for it. There is an enormous mass of citizens who will never use online services and who will always need a phone call.
I would like all of you, if at all possible, to give me your feeling on that when you look at the service-centric mission you have given yourselves after this report.