Once they take that step back and see that they need to look at this in a different way.... There are many very competent people working in government departments. Once they understand that their mission is to look at these not as programs centred around process but as programs centred around people, the skill set is there, I think. It's now just a matter of realizing that they need to change the way they're looking at these programs.
On December 1st, 2016. See this statement in context.