Thank you, Mr. Chair.
I had a whole bunch of other questions for everybody, but I have to go back to the same subject because this is too important.
To summarize the situation, in 2020, the government launched the Canada emergency business account program; it handed responsibility for it to Export Development Canada, or EDC; EDC delegated that responsibility by awarding a contract non-competitively to Accenture on the grounds that it was an emergency. That was permitted—it's good that we have the Treasury Board—during the pandemic, but one had to be careful, because the Treasury Board nevertheless issued a directive that this type of contract be awarded sparingly, knowing that sometimes there's no justification for using emergency as a reason, even during a pandemic.
So, to sum up, we realize that, although program management was delegated to Accenture, it was ultimately administered by the banks, which themselves provided the $60,000 loans to businesses. A business had to apply and the bank had to provide the loan. So the banks were very involved.
Again, I have a really hard time understanding how a government could possibly set up a program during the pandemic and hand it to a Crown corporation, which then awards the contract, without a call for tenders, to a consulting firm, even though we know that many businesses can manage call centres. The winning firm therefore won the contract on a non-competitive basis and built a website at a cost of tens of millions of dollars as part of a program that was ultimately managed by financial institutions.
That's a quick summary—