I hope they are. It's certainly not for a lack of my repeating it over and over.
I think there is a definite disconnect. I spoke to this earlier too. The upper levels of CBSA management rarely if ever have come from the front line. I'm often having to show or explain to people who have never worked at a border exactly what the gaps are at the border, which can often be an uphill climb.
I've had many talks with the current CBSA president. I had hoped there was some listening happening there, but the situation on our front lines at most of our ports of entry is quite dire.