Thank you, Mr. Chair. I want to follow up again on where I was going in my last round, about the problem resolution process.
For the record, there was an article on the CBC News site back in December regarding a couple, Eric and Kerri Langer. As a quick summary, the article says, “This past summer, several travellers [were] getting robocalls reminding them to quarantine even if they weren't required to.”
Specifically, in the case of the Langers, it says, “They pulled up to the Thousand Islands border crossing to return home [and] the ArriveCAN app with their proof of vaccination wouldn't load on Eric's phone.... The officer refused to look at their printed documents and ordered [that] they quarantine for two weeks.”
Kerri is a teacher at a short-staffed elementary school, and said that taking that much time off “wasn't an option”. They got home and “started making calls to elected officials, the Public Health Agency of Canada and...CBSA.”
Eric is quoted: “The resolution should have been [that] somebody calls to verify that we are indeed vaccinated”. He went on, “Boom. The quarantine is lifted. But there's nobody. There's no information. It's crazy.”
Dr. Kochhar, can I get you on record to explain this? We're looking at the review of a government program and policies and how they're enacted.
However, I'll go back to a key aspect of this. When there was a glitch—when there was a problem and there was an easy resolution to not require somebody to quarantine, for two weeks in this case—what was your problem resolution to deal with those types of issues? Was there any? Were there any call volumes? Have any changes been made?