Good morning.
Essentially, the obligation is for the providers of transportation services to ensure the mobility aids do not get damaged. If they do, it's up to them to compensate and make sure that whatever costs are incurred are being reimbursed to the person who is the user of the mobility aid. This is essentially what the regulation says.
What we do, first of all, is to encourage people to make complaints to us. Also, when we hear about issues—whether it be through the media or when somebody brings a situation to our attention—we immediately send one of our staff to investigate the incident and make sure the regulation has been followed. Some of the obligations are with respect to the training that people handling the mobility aids must follow.