We are actually an economic regulator. The rail sector has two main transportation service providers, and the air sector has a few carriers. To protect consumers in the rail industry, we ensure that a mechanism is in place to settle disputes between railway users and the two companies themselves.
An organization like ours helps to bring balance to the market, which is made up of service providers, railway users and other consumers, as well as governments. Our job is to ensure that the market operates as smoothly as possible.