I would like to add that service is primordial to us at the agency. I can tell you that we in fact examine the practices and standards of other countries, including those of the Group of Five, but we go beyond that. As Ms. Semaan said, we are a member of the World Customs Organization.
Given all the work we do to strengthen our capacity and other aspects, the agency is highly regarded for its services and its professionalism. In fact, other international organizations often contact us to see how we provide our training.
At the CBSA College in Rigaud, we put a lot of emphasis on service and that continues to evolve on a daily basis. We want to ensure that we are always up to date, as you said, with regard to what other countries are doing. We are always renewing the training we provide our officers.
As Ms. Semaan mentioned, we examine the complaints we receive to see how we can improve our services; we learn from those complaints. However, we receive a great many compliments about our services. It is true we always receive more complaints than compliments, but those who complain come and tell us immediately.