Thank you, Mr. Minister.
We invest an enormous amount to train our officers and we make sure they conduct themselves in a very professional manner. Customer service is very important for us. Mr. Di Iorio, I understand the comparison you are making between China and ourselves. I can tell you that we look at what is being done internationally to find ways to improve our border services on a daily basis.
We are very proud of the way in which we serve the public. There are certainly things that we must continue to improve and we still have a lot to learn. By analyzing other organizations around the world that are responsible for border services, we will gain an understanding of how to improve those services, and that includes the feedback you gave us today.
We also receive a lot of positive comments about the services we provide to Canadians and to other travellers who cross our borders daily.
I understand what you are saying about security. However, as the minister said a few minutes ago, we are the first point of contact for the public and we take that very seriously. We want to make sure that the people arriving here are those who should be coming into the country.
I fully understood your comments that sometimes the officers see the same person on a daily basis. For cases like that there are programs, such as the NEXUS program, that allow those who cross the border frequently to enter the country more easily.